Get a free quote

Terms of service

Last updated: 29 September 2026

These terms apply to all work carried out by HandiKeep. By booking a visit or a maintenance plan, you agree to them.

1. Our services

We provide office handyman, maintenance, painting and decorating services in London. We don’t carry out work that requires a certified electrician, plumber or Gas Safe engineer.

2. Quotes

Quotes are based on the photos and information you send us and are valid for 30 days. If the job turns out to be different from what we were told, we will tell you before doing any extra work. Nothing extra is done without your approval.

3. One-off visits

  • From £220 for a 4-hour block on weekdays.
  • Evenings (after 18:00) and weekends: +25%.
  • A second person, when a job needs two: £35 per hour.
  • Materials, parts and paint are charged at cost.

4. HandiKeep Care maintenance plans

  • From £198 per month for offices up to 300 m², billed monthly in advance.
  • Includes a monthly office check and one planned visit of up to 3 hours on site, with evening or weekend scheduling at no extra cost.
  • Extra time on a planned visit, and extra or urgent visits, are charged at £45 per hour (2-hour minimum for extra visits).
  • Unused hours don’t roll over to the next month.
  • Plans have a 3-month minimum term and then continue monthly. After the minimum term you can cancel with one month’s notice.

5. Site visits

Quotes from photos are free. If a site visit is needed, the fee is £50 for offices up to 300 m², £75 for 300–1,000 m², and quoted for larger offices. The visit fee is deducted from your invoice when you book work over £500.

6. Payment

One-off work is invoiced when the job is complete and is payable within 7 days. Parking and congestion charges are added at cost if there is no on-site parking.

7. Changes and cancellations

Please give us at least 24 hours’ notice to move or cancel a booked visit. Visits cancelled with less notice may be charged at one hour’s rate.

8. Access

You are responsible for giving us access to your office and accurate key and alarm information. Alarm codes are shared only with the technician attending your office.

9. Our work

If you are not happy with any work we have done, tell us within 30 days and we will come back to put it right free of charge. We are responsible for damage caused by our own negligence. We are not responsible for faults that existed before our visit or hidden problems we could not reasonably know about, such as cables or pipes in walls that were not disclosed to us.

10. Contact

Questions about these terms: handikeep@gmail.com.